refund policy

Credit Returns Policy



If you have a question about sizing then please feel free to contact us at jessica@nevernot.com.au prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your child will continue to grow!

Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a  store credit.

 

Store Credit:

Should you have an item you wish to send back to change the size or colour please send your item/s back to us with the completed returns form

• See more information below on sending your items back to our warehouse
  

Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return. 
You can then use this credit to repurchase in a new size or colour that you desire.

Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.  

How to use the store credit :

The store credit will be emailed to you in the form of a discount code. This must then be applied at the checkout and the value of the code will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

Conditions:

*Sale items - discounted products & promotional items.

There are no returns on sale items. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed. Please choose carefully

*Items must be returned to us within 21 days of invoice (purchase date)

Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame. 

*The following items cannot be returned for store credit due to health reasons- underwear. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk . 
Goods must also be returned odour free - (free of  cigarettes , dampness etc)

* Cost of shipping the returned item is the responsibility of the buyer.

 

Faults:

My order has arrived and its faulty! Now what do I do?

In the  occurrence that you receive a damaged or faulty item please contact us immediately via email jessica@nevernot.com.au and you will be given a instructions of what to do. 

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) , credit or refund.

Returning your goods:

Please follow the step below for faulty items or goods to be returned 

Send your item/s back to us with the completed returns form  

Please ensure to include your name & order number on any return so that we can process this efficiently for you. 

never not is not liable for any missing returns and we can only process your return once the original has been received back into our warehouse.